• Xinet Administrator/Studio workflow Specialist

    Information Technology
    FLSA Status
    Employment Type
    Regular Full-Time
  • Company Overview/Job Summary


    Merkley+Partners is an agency without boundaries. We have a long standing history with our clients, employees, and business partners in the industry and value our stellar reputation. We are a unique and fun group of passionate and committed individuals whose talent is world-class.


    Merkley+Partners, a mid-size, full-service advertising agency seeking an Xinet Administrator/Studio workflow Specialist at our New York City office. 



    Seeking Xinet Administrator/Studio workflow specialist to support 200+ users. This position requires that you have strong communication and problem-solving skills with a willingness to work closely with employees both face to face and remotely. You should be able to prioritize and multitask, be organized, and see projects through to completion.


    Role Responsibilities:

    • Manage Xinet (Digital Asset Management) server. Work with the studios to develop and maintain workflows to increase efficiencies.
    • Support creative studios and video editing systems.
    • Provide helpdesk support for Mac and Windows workstations (onsite and remote)
    • Manage Windows, Mac and Linux server backups running Archiware and Retrospect
    • Support for meetings and AV systems
    • Responsible for software and font license management and deployment
    • Participate in annual budget preparation
    • Creating “How To” documents and providing staff training on new systems and AV equipment

      Required Knowledge and Experience:

    • 3-5 years’ experience in an IT support position
    • Mac OS X, hardware and troubleshooting
    • Windows 7-10, Server 2008 R/2012 and PC Hardware installation and troubleshooting
    • Abobe Creative Cloud apps, Filemaker, Office 365, Keynote, Media Ocean apps
    • Xinet/Digital Asset Management
    • Font management and font troubleshooting
    • Wireless networking
    • Active directory administration. Creating and managing users, security groups
    • Understanding of computer backup methodology/practices
    • AV Equipment Setup and Troubleshooting - Setup and install equipment such as microphones, sound speakers, connecting wires and cables, sound and mixing boards
    • Hardware and software inventory management

      Desired, Skills and Abilities

    • Self-Motivated
    • Highly-organized and detail-oriented
    • Must be able to communicate clearly and professionally with team members and clients
    • Solid technical & troubleshooting skills (for both a Windows and MAC environment)
    • Creative problem solver
    • Interact with IT vendors and management to ensure solutions are being provided for all escalating tickets.
    • Be available as needed and provide “White Glove” technical support to onsite and remote C-Level Executives.
    • Write, maintain and implement systems documentation for incident responses and recurring issues.
    • Flexible attitude that easily adapts to changing requirements and a fast-paced environment



    Working Conditions

    • Professional office work environment 
    • Must be able to work overtime, as required
    • Must be able to lift weights up to 50 pounds.

    Note: Nothing in this job description restricts the right of the company to assign or reassign duties and responsibilities to this job at any time.


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